Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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I always get Great service when I come in. The whole team/staff are great. Thanks for making me feel safe with you working on my car. Carlene Hansen

— Carlene H., Blair, NE


They were quick, answered all my questions and let me borrow a loaner while mine was being repaired. They were great.

— Michelle M., Lincoln, NE


I have been a customer of Tuffy for 5 years and have always been pleased with the service and employees. They always provide me with an accurate estimate of services needed and allow me to choose which services to be completed by cost and necessity - I would not trust my car repairT at any other auto service

— Traci G., Lincoln, NE


I went to Tuffy's for the first time for an oil change based on the high reviews they were given. It was towards the end of the day and I fully expected to be turned away and to make a return appointment. But instead, they got me right in and got me taken care of. While I was waiting, I inquired about a few things that needed fixed on my car and that I had been putting off for a while. They were very helpful explaining things and what we should address now and what could wait a bit so it would fit within my budget since I'm a single mom. I was very pleased and went ahead and scheduled a return appointment for the repairs. This will definitely be my new auto maintenance home. Thank you!

— Roylene S., Hallam, NE


I came to Tuffy, due to my dissatisfaction with my former car maintenance provider after 9 years of being loyal to them. I had a significant brake problem which the techs at Tuffy identified within an hour after a thorough evaluation of the entire brake system. Stacey then explained to me what they recommended to service, and I found out that some of the work required was well past due. My former car maintenance provider had worked on my brakes on two occasions over the past 3 years, and I still had issues that could have affected the performance of my brakes from a safety and wear standpoint. I authorized Stacey to complete the work he recommended, and after a week of driving I am very pleased with the work done for the investment I made. I would agree with many of the five star reviews other customers have made regarding the friendly professionalism, quality work, competence, and timely service Tuffy has made. I plan to become a regular and loyal customer for years to come.

— Frank G., Lincoln, NE


Rick and the guys are awesome! We have been long term customers. Last year we bought two cars They did the pre purchase inspection for several vehicles. This really helped us save $$$$$$ it helped us know what the real value of the car we were considering to buy and we had proof of anything needing to be done. We just took the second one car in for its first oil change. Beginning of another vehicle at Tuffy's

— Dan S., Lincoln, NE


Rick and his crew are too notch. They are very knowledgeable of all vehicle related issues. Strong work ethic, superb customer service, and amazing knowledge makes Tuffy's the only place we go to care for our vehicles. I can count on them every time. Makes both regular maintenance or crisis mode repairs seem painless.

— Kelly S., Lincoln, NE


Great service every time. We have been going to Tuffy for years. Can't beat them. Number 1 in our book.

— Roger R., Lincoln, NE


Every parent who sends a student to Lincoln with a car, needs to stop in a get to know these guys. You will never have to worry about or second guess any repair the might be needed while your student is attending college.

— Mike S., McCook, NE


Tuffy's is the best. Friendly service and to the point... not looking to fleece you or add extras you don't want or need. Honest and great to work with.

— Doug M., LINCOLN, NE


Rick and his guys always do a great job with our vehicles. I can always trust they will go above and beyond to be ensure my vehicle is safe and that quality work is performed at a fair and reasonable price.

— Dawn H., Lincoln, NE


I always get my car fixed at Tuffy. They are very professional on recognizing the issues with my car. They also get them fixed very fast! The price is always reasonable as well!

— Yu C., Lincoln, NE


TUFFY IS THE BEST IN THE BUSINESS!

— Toby A., Lincoln, NE


I recently had a stroke and couldn't change my flat tire. They guy showed up and got the job done quickly.

— Angel C., Lincoln, NE


I came to Tuffy's based on online reviews and they were absolutely all true! Stacey and the staff were incredibly nice and helpful. Knowing nothing about cars they took care of me and my car. Service and completeness can't be beat! I go there for any car issues and get my car in and out in manageable time as well.

— Robin P., Lincoln, NE


For almost 12 years I have being bringing my car to this Tuffys. I used to live in a small town and had a mechanic I trusted completely and was very concerned that I wouldn't find someone like that in Lincoln. Rick and Stacey and the guys have been very good to me and I trust them to be honest with what needs to be done. It was such a relief to know there was a place I could go in Lincoln like that.

— Lori L., Lincoln, NE


Stacey, Rick and the Techs at Tuffys in Lincoln are an outstanding team, very dependable, and their prices very competitive.We trust them with the care of our high mileage cars, always excellent service!

— Jose V., Lincoln, NE


I drive to Tuffys from Blair. Rick and his team have always been very good to me and my family. The service is GREAT! Very honest and always looking out for what is best for me and willing to work with me when needed.

— Carlene H., Blair, NE


Went in to have cooper tires put on my car. There is lock nut on each tire and I took the special tool that is used to remove them out that morning without thinking they would need it. Of it was a 50 mile round trip, Stacey words were "don't worry we will make it work out when you return " I was all prepared to just set it up for another day since this was on me. I returned with what was needed and they worked my car right in. While I waited while my car was being worked on, I observed not just Stacy customer service, I was able to observe the rest of the crew as well. Josh was the tech who worked on my car and with how I treated and with everything else that went on during my time there. I give Rick and Linda 5 stars for knowing the potential that there crew brings to this business everyday. If they can't help you right away they find a way as soon as possible. This crew is definitely a "5" star crew, guy's a job well done. You have earned my trust and business in the future. Thank you again, blessing to this crew.

— Chuck H., Waverly, NE


I would send everyone here. My car broke down in Omaha and we sent it to the Tuffy's there. When we got it back there were more problems than it began with. I brought it back to Lincoln and the Tuffy's here in Lincoln was incredibly patient and well mannered about answering all of my questions. Since another the Tuffy's in Omaha did more damage than than fix anything, they repaired my car for free. The guys that work there are incredibly kind! I wish i could give them a higher star rating, I'm so thankful for how much they've done for me!

— Laurel L., Lincoln, NE


This is the second time that I have used Rick and his crew with repairs on my vehicle. They have great customer service are honest and very dependable. Their prices are very comparable. But it's the customer service that you get that brought me back here.

— Missy G., Waverly, NE


Rick and his staff are amazing! Great customer service, fast service, team work, , and great prices! We trust all of our vehicles with Tuffys service. The best in town!

— Kelly S., Lincoln, NE


Super service at short notice, Rick and Stacy were awesome! Great work and attention to detail! Highly recommend you rely on their service and work!

— Beth L., Seward, NE


The guys at Tuffy's were so generous and helped us get our spare tire down that was bound up. They were great to work with! I am going to recommend Tuffy's to everyone I know!

— Jill H., Overton, NE


My husband and I have been taking our vehicles to Rick for 12 years now and couldn't be happier. Rick and his team have taken great care of us and continue to keep our vehicles safe and working well. Most recently, I was having trouble with my bakes. Even though they worked perfectly fine the noise coming from them drove me nuts so Rick replaced them for free. Thank you Rick and team for your awesome customer service. I will continue to recommend you to friends and family!

— Whitney E., Lincoln , NE


My husband and I have been taking our vehicles to Rick and his team for 12 years and couldn't be more pleased. Rick and his team provide exceptional customer service and we know our vehicles are in good hands. Recently, Rick went above and beyond to take care of an annoyance for me even though the part was in working order. He really cares about his customers! Thank you so much Rick!

— Whitney B., Lincoln, NE


My husband and I have been taking our cars to Rick and his team for 12 years and have had fantastic service every time! We've also recommended his shop to several friends. The service to our vehicles has always been top notch and recently Rick went above and beyond to take care of a brake annoyance for me. Everything worked fine and he still swapped pads out just to make me happy. That's phenomenal service! Thanks Rick!

— Whitney B., Lincoln, NE


Just celebrated my 10 year anniversary as a Lincoln Tuffy's customer. If you're new to Lincoln or the general area or your feed up with poor service and dealing with people you don't trust try Rick, Stacey and the rest of the guys at the Pine Lake Road Tuffy's and you will celebrate your decision too!

— NEIL W., HICKMAN, NE


Rick and Stacy are very professional and will help you make the most $ense with your older vehicles. I appreciate their honesty and way of doing business.

— Roger k., Roca, NE


We came in with A/C trouble in our Chrysler.. Stacy Eppenbach worked on my car for 5 hours. We left with cold air again... This man is a Saint.. I will be using stuffy in Panama City from now on... I only pray that the Service Center at home has the business ethic and dedication that Stacy's place does... Thank you Stacy for getting us on our way...... With cool air... Jim

— James D., Panama City, FL


THIS IS A SERVICE STATION YOU CAN TRUST! Early this month, I was driving our Accord to work when several indicator lights flashed on the dash. While we always prefer to drive across town to Tuffy's on Pine Lake, out of fear I drove to the nearest garage and was told the transmission would need replaced. I called to talk with Stacy and Rick to ask what we should do next. They assured me requesting a second opinion was entirely reasonable and put me in contact with a tow company to get the car to them. They quickly diagnosed the problem and, while it was news no one wants to hear, went out of their way to see that we were given great service. They patiently explained options and suggested we think a while before spending the money on an older car. Thank you, Rick and the Tuffy's staff for helping us make a smart choice and for evaluating a couple of cars before we decided upon a purchase to replace our Accord. Those vehicle inspections not only gave us peace of mind but also information that prepared us for informed negotiation with used car dealers. On the vehicle we chose, the dealer replaced a battery at their expense. You have our loyalty and thanks, Tuffy's on Pine Lake!

— Nicky S., LIncoln, NE


I received excellent service and highly recommend Tuffys. Thank you so much for everything!

— Cindy F., Lincoln, NE


I had a problem with my heater and Rick helped me and solved the problem so quick he gives great service, I am for many years customer with him he is great and never let me down he goes above and beyond thanks Rick

— Marc J., Lincoln, NE


Thank you to Stacey for fitting my car in for a last minute oil change before an unplanned short trip. The service was excellent and this is a business that gives back to the community by supporting local nonprofit organizations. I recommend them without hesitation!

— Teri T., Lincoln, NE


I can not say enough wonderful things about Rick, Stacey and the team. Over the years, they have helped me with three cars, fixing tires, replacing tires, repairing vehicles - you name it. They do great work, but the BEST thing is their service. I am a single mom and they have picked me up and taken me home whenever I needed it. They have been tremendous with my daughter over the years and even have her artwork hanging on the wall. I recommended them to my mom and she now uses them. Just this morning, they offered to try to work her in AND provide a loaner. THESE GUYS ROCK!!

— Deborah W., Lincoln, NE


I can't say enough about these guys. I tried to do an HID bulb replacement on my car and wasn't able to get the bulb out. I called Stacy at Tuffy's and he got me in right away. Not only did they get it out for me, but they took the bulbs that I brought to them and installed them as well! They get an A+ from me for fantastic service. I will be doing all of my auto work with these folks moving forward. Thanks Tuffy's!!!!

— Wesley H., Lincoln, NE


Tuffy's has always been able to get us in quickly and take care of us. I always feel like they're honest and really want to provide the best service they can. Thank you Tuffy's!

— Mark A., Lincoln, NE


I live in Omaha however service my vehicle at Tuffy's Lincoln on Pine Lake Rd. due to the outstanding customer service I receive each and every time I visit. Rick, Stacey and crew are always friendly, professional and courteous. Thank you Tuffy Lincoln for the superior auto and customer service you provide.

— James L., Omaha, NE


Rick and his crew do a great job every time when the car has a problem they help you instantly and even go beyond they offer a great service and are good priced I can recommend everyone there service I am not going any where else thanks Rick and crew

— Marc J., Lincoln, NE


Tuffys has been so great to work with not only for our company vehicles but our personal cars as well, as well as helping our employees!!!! You can really trust RICK and his team with what needs to be done , nothing is ever inflated!!!! They are the best:)

— Christy W., Lincoln, NE


My wife and I were headed for home in Des Moines Ia. after taking a trip out west, we had traveled nearly 4600 miles and we were driving in the white out conditions on I-80 when our car started to lose power about 40 miles from Lincoln. We managed to make it into Lincoln. We made several attempts to have our car serviced at different places we had no luck. It was Saturday and all the techs went home at noon. We made one last and stopped at Tuffy on Pine Lake Rd. to see if anyone could help us out. A young man who was just getting off work stayed late to help us and a gentleman ordered the part we needed and had it delivered. There was no wait even though all their stalls were full. They said they wanted to hook us up so we could get back on the road towards home. The car ran great and we made it home safely THANKS to the good guys at Tuffy!

— Rick L., Des Moines, IA


I moved to Lincoln and was referred to Tuffy's by my cousin after having some trouble with my 02' pathfinder. Rick and his crew handled every issue I came up with honesty, detail and efficiency. At the end of the day the Pathfinder didn't make it and it was at Rick's reccomendation that I cut my losses. He could have easily kept making money off of my misfortune but laid it out to me straight. Upon vehicle shopping I took my now 2012 Fusion to Rick for the okay. He did a top to bottom assessment of the vehicle and have me the "green light" to make the purchase. Rick, Stacy and the Team at Tuffy's Auto in South Lincoln off of Pine Lake are reasonably priced, honest and top notch when it comes to their services. I would recommend them to my friends,mother, grandmother and anyone else that is looking for quality repairs and service to their vehicle! Thanks Rick!

— Zach J., Wetta, NE


This Tuffy's location is one of the few, top notch repair and service shops in the area. Rick and Stacey, combined with the rest of the techs, are a great team and know how to treat a customer right. They definitely helped me out when I was in a bind and needed my truck fixed quick. They are willing to work with you on anything. At the end of the day, it's not about the money. They are there to help you out with your auto needs. Tuffy's, is full of good, honest people, who want to see the job done right. They are my first choice in a repair shop, and will be for the foreseeable future.

— Jamison H., Lincoln, NE


I was recommended to Tuffy's by a close friend and was extremely pleased with the quality of work, efficiency, and great customer service. I would recommend Tuffy's to anyone...I am very satisfied with this business!!

— Francie C., Lincoln, NE


Rick and his crew are amazing! They take such good care of my family and I. Would highly recommend them!

— eric s., lincoln , NE


Rick and the group at the South Tuffy's do an excellent job assuring that my vehicles are always up-to-date and road ready. If you’re looking for an honest, trustworthy and respectable auto repair shop then Tuffy's is your place.

— Mike E., Lincoln, NE


I was in Lincoln NE. on a Saturday afternoon, I had a flat tire. We went to the South Tuffy Auto, they where very friendly and glad to repair my tire even late on a Saturday afternoon.

— Norman w., Marshaqlltown, IA


I was having a hectic car accident prone week, it began Monday when I backed into a car and broke my tail-light, then continued onto Thursday when my tire went flat. I live within close proximity to Tuffy South so I ran over for a quick tire change. After making small talk I talked about my tail light and struggles trying to fix it myself, then the owner asked to look at it and fixed it right on the spot free of charge. I was extremely grateful and recommend this service to everyone!

— Carrie Beth R., Lincoln, NE


Thank you Rick and your team at Tuffy South for being so accommodating with my busy schedule to turn my 1994 Ford Ranger in to a brand "new" truck with new tires and tie rods! Good job, it drives like a dream.

— Pat L., Lincoln, NE


My family has been using the South Tuffys for all of our automobile work, to include my 1965 GTO. Every time our vehicles need service the people at Tuffys do a tremendous job. We always leave knowing that the car problems were accurately analyzed and fixed. We always tell our friends and family about Tuffys and I cannot think of a better way to say thank you to Rick and all the employees at Tuffy south then to tell others about the top quality service! Thank you!!

— Keith & Lisa S., Lincoln, NE


I took my older car in for needed repairs. The guys took diagnostics on it and informed me of all of the repairs needed. The cost of the repairs would exceed the worth of the car, so I decided not to have the work done. Stacey was very honest and patient with me through the process as I had to make the decision to pour money into this old car or not. Prompt and excellent customer service. I will definitely be bringing future cars back for them to service.

— Dustin M., Lincoln, NE


I was having problems with my alignment so I thought. The owner Listened patiently to my problem with my car. He made such an easy fix And had me on my way in 15 minutes. Fast, Honest, reasonable service. It wasn't about the money it was about the right diagnosis the right fix!! Can't find too many of those trustworthy places around !! Will Continue to go back again and again. Extremely impressed ! Very satisfied!! Recommend others to get their car repairs taken care at Tuffy specifically the Pine Lake location in Lincoln Nebraska. Thank You

— Tina M., Lincoln, NE

I was so thankful for the professional service I received at Tuffy Auto Service Center in Lincoln! I had a flat tire on Black Friday and they fixed it and got me on the road after another shop turned me down. Thank you so much for your help. We were able to travel home safely!

— Carmen S., Exerer, NE


I want to share my experience with Rick and Tuffy's in Lincoln. I was driving cross-country and arrived on Christmas Eve with a disturbing bulge in my front left tire. I had to drive 8 hours that day to Denver to meet my family for Christmas, but could not risk driving on that tire. Rick personally drove out to the warehouse to find a tire appropriate for my Mazda and found a way to get my tires replaced and balanced and me on the road before noon. I arrived in Denver at sunset, without mishap. You don't get that kind of care and attention on a holiday from just anyone. I was fortunate to land in Rick's neighborhood. I recommend his shop with enthusiasm and gratitude.

— Robert R., Ithaca, NY


My car's A/C compressor died in the hottest week of the year so far. It is a Saturn and parts are getting harder to find. They located a new one and installed it. I was away but my wife took the car in. They made sure she got home all right and when the car was finished they delivered it home to her. Really appreciate their service.

— Ken & Jane V., Lincoln, NE


We recently flew back to Nebraska from California with the intent to drive back with a family car. From all the reviews I found online, I KNEW Tuffy would be the place to service our car that had been sitting in a garage for several years. Rick and his team did a fantastic job discussing what would need to be done in order to make the journey. Rick was kind enough to drop us off and pick us up when the car was ready. And the car ran fabulously without any worries whatsoever all the way back to California. We highly recommend Rick and Tuffy Tire and Auto Service!! Excellent service and wonderful people!!

— Anne B., Elk Grove, CA


I drove up from Oklahoma City with my husband and baby to see my mother-in-law in the hospital. You can imagine with a 7-month-old how sensitive my husband and I were to hear grinding in our brakes the morning before we were expected to make our trip back home to OKC. Rick was so gracious. He quickly removed the wheels. Apparently, a small rock or twig came dislodged and the sound was gone before I arrived at Tuffy in south Lincoln. But Rick's inspection and advice was the confidence we needed to safely make our trip home. Rick was so compassionate and sensitive to our situation. When in Lincoln, we will go back to Rick and Linda.

— Julia Maisch M., Oklahoma City, OK


For years I looked for an honest mechanic to take care of my vehicles and then I found Tuffy South. Not only have they given me excellent service but they know me by name and are always fair and honest with me. If they tell me I need to fix something I know that I can trust them and know that it is necessary and needed. Thank you Tuffy of South Lincoln for your honest hard work!

— Tony L., Lincoln, NE


These guys get a five star rating in my book. After taking my cars to several mechanics in Lincoln, it's so refreshing to have finally found honest and reliable service. They are rebuilding my little del Sol piece by piece and I won't take it anywhere else.

— Nancy B., Lincoln, NE


I went to Tuffy Auto Service on Pine Lake Road and 16th to have my brakes checked, because they offered a free brake inspection-which is a great incentive. I ended up needing front brake pads, a rotor match to wheel bearing, and a brake system flush. I was told that I had a lifetime warranty for the brake pads/shoes, which is a great thing to have. The staff was very knowlegeable about everything, as well as very caring and understanding. I would recommend the South Tuffy Auto Service to anyone who wants their vehicle taken care of the right way-with great staff who care not only about you as the customer, but also about your vehicle.

— Lori W., Lincoln, NE


I've moved from Lincoln to Omaha and due to the quality of work, honesty in quotes and friendly professional service I receive on every visit from Tuffy's South Lincoln location, Rick and crew will continue to receive my family vehicles for service and repairs. Thank you Rick for the excellent level of customer service you provide. I'll see you soon in Lincoln!

— Jim L., Omaha, NE


My 2006 Ford Explorer was having major throttle problems and I was finally left with no choice but to have it towed in to Tuffy's at 16th and Pine Lake Road. Rick helped me set up the pick up with the towing company, and Tuffy then had the throttle body replaced the same day. They were incredibly professional all the way through the job and eased my mind of any doubts I may of had in regards to speed and price of the repair. Thanks!

— Nick D., Lincoln, NE


Reliable, trustworthy, friendly service for all my automotive needs. Appointments are quick and convenient.

— Stan ., Johnson, NE


Rick and his staff are so friendly and knowledgeable. I recommend them to anyone because I trust them and have confidence the auto work will be done right and affordably. They always provide excellent customer service along with excellent auto maintenance or repair. Thank you for always treating me and my car with respect.

— Kevin H., Lincoln, NE


Was working on my brakes today and could NOT get the lug nuts loosened on my truck. Called Tuffy @ 16th & Pine Lake Road and the manager told me to bring it on over and they would help me out. Got there just before closing time and they loosened all my lug nuts, for FREE! Excellent service and will be a future customer of theirs. They saved my back big time today!!!

— Kim P., Lincoln, NE

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